Empathy is not imagining how you would feel if you were a bat. Empathy is understanding what it is like for the bat to be a bat. More accurately, it is doing your best to understand, and at the same time knowing that ultimately you cannot.

While Karl Deisseroth's case studies describe relatively severe mental health problems, his insights from both his research and his clinical practice are broadly applicable.

You behave badly because you are a bad person. I behave badly because I am in a difficult situation. You won because you got lucky. I won because I practiced harder.

We never know who is in the room. We can be sensitive to the reality that many of the people we live and work with have experienced trauma.

How can you leverage a people-centered culture to reduce employee stress and limit turnover in your organization? Download a free eBook ...

Our imaginations paint pictures whether we like it or not. It can be almost impossible to stop them. Fortunately, we don’t have to.